Do you have service department experience and a knack for keeping things running smoothly?  At Equipment World, we're looking for a detail-oriented Warranty Administrator / Service Writer to join our Service Administration Team. If you enjoy coordinating workflows, supporting technicians, and managing manufacturer warranty administration while delivering exceptional customer service, this could be the perfect opportunity for you. Experience with warranty administration is a strong asset! 

Job description:

Take charge of service operations as a Warranty Administrator at Equipment World!

Do you have service department experience? Enjoy managing workflows, and keeping operations running smoothly by assisting with important manufactures warranty administration? Equipment World is hiring a Warranty Administrator / Service Writer to play a central role in our Service Administration Team and deliver exceptional service. Experience with warranty administration is a strong asset.

Your Role:

• Act as the key link between customers, technicians, Parts, and Rentals
• Schedule and coordinate mechanic warranty assignments and work flow of same
• Oversee warranty claims, work orders, and service documentation
• Assist with monitoring safety certificates, preventative maintenance programs, and inspection records to fulfill warranty expectations
• Manage warranty guidelines, abide by time frames, and utilize vender portals for effecient completion
• Collaborate with the Service Manager to maintain procedures, safety standards, and workflow effectiveness

What You Bring:

• Required: Experience in service departments, mechanical work, or industrial/equipment supply
• Preferred: Experience in the equipment industry
• Warranty administration experience is a strong asset
• Excellent communication, organization, and multitasking skills
• Proficiency with Microsoft Office and web-based applications (SAGE is a plus)
• Proactive, solution-focused mindset with a dedication to quality service

Why Equipment World?

• Starting at $23/hr or higher, depending on skills, experience, and expertise
• Competitive benefits and a supportive, team-focused environment
• Opportunities to grow your skills and advance your career within a trusted, growing company
• Join a company that values your expertise, contribution, and professional growth

At Equipment World, we BUILD Careers.

Accommodation is available throughout recruitment. Apply today and become a key contributor to a team where your skills and experience make a real impact!

Job Types: Full-time, Permanent

Benefits:

• Casual dress
• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Vision care

Experience:

• Warranty Administration: 1 year (preferred)
• Customer Service: 1 year (preferred)
• Service Writing: 1 year (required)
• Service Department (Mechanical/Industrial): 1 year (preferred)

Work Location: In person

 Pay: From CA$23.00 per hour