Accessibility Policy

1. Policy Statement

Equipment World Inc. is committed to meeting its current and ongoing obligations under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). We strive to provide an inclusive and accessible environment for all individuals, including our employees, clients, customers, and members of the public who access our goods, services, and facilities. We are committed to excellence in serving and providing equal access to all individuals, including people with disabilities, in a manner that respects their dignity, independence, integration, and equal opportunity.

2. Scope

This policy applies to all Equipment World employees, contractors, volunteers, and visitors at all our locations across Ontario. It covers the delivery of goods, services, and employment practices.

3. Assistive Devices

We are committed to serving people with disabilities who use assistive devices to obtain, use, or benefit from our goods and services. We will ensure that our staff are trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our services.

4. Communication

We will communicate with people with disabilities in ways that take into account their disability. We will work with the person with a disability to determine what method of communication works for them.

5. Service Animals

Equipment World welcomes people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public, unless otherwise excluded by law.

6. Support Persons

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises. Where there are admission fees for events hosted by Equipment World, advance notice of applicable fees for support persons will be provided.

7. Notice of Temporary Disruption

In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, Equipment World will notify customers promptly. This clearly posted notice will include:

• Information about the reason for the disruption
• Its anticipated length
• A description of alternative facilities or services, if available

The notice will be placed at public entrances and/or on our website.

8. Training

Equipment World will provide AODA accessibility training to all employees, volunteers, and others who interact with the public on our behalf. Training will include:

• An overview of the AODA and the requirements of the Customer Service Standard
• Our internal policies related to accessibility
• How to interact and communicate with people with various types of disabilities
• How to interact with people who use assistive devices, or require the assistance of a service animal or support person
• What to do if a person with a disability is having difficulty accessing Equipment World's services

Training will be provided as soon as practicable after staff are hired and will be refreshed regularly.

9. Employment

We are committed to inclusive and accessible employment practices. This includes providing accommodations for applicants with disabilities during the recruitment, assessment, and selection process. If accommodation is required, we will work with the applicant to meet their needs. Employees will be supported with individualized accommodation plans, and workplace emergency response information will be provided as needed.

10. Feedback Process

Equipment World encourages feedback about the delivery of services to people with disabilities. Feedback can be provided in the following ways:

• In person, at any Equipment World location
• By phone: 807-623-9561
• By email: hrewi@equipworld.com
• Through our website

All feedback will be directed to Human Resources. Responses will be provided in a timely manner and in accessible formats upon request.

11. Modifications to this Policy

This policy will be reviewed and updated regularly to ensure ongoing compliance with AODA legislation. Any policies of Equipment World that do not respect and promote the dignity and independence of people with disabilities will be modified or removed.

Approved by: